From FB group Bell Telephone…
Steve Hart
I used to do a shenanigan when we had a Cisco IP phone die. If the ‘factory reset’ didn’t cure the problem, with the help of the ladies, I would give a ‘new’ phone to the client. I would make sure the phone, especially the handset, was cleaned up well. Sometimes I had to use a push pin to remove dirt from the holes in the earpiece, etc. I crimped on new modular plugs to the coiled cord, and checked out the set before deploying it. Then we kept a few spare boxes so I boxed it up so it looked like new before taking it to the workstation. The impression that the people had received a new phone helped with customer satisfaction. Does that make me like a used car dealer?? 😜😏