Kate J.
\nThe guys had code words for some of the PITAs who frequently called the help desk. One lady, H.M.3 – high maintenance #3, kept asking for the cord replaced on her phone’s handset. I must’ve replaced it a half dozen times.<\/p>\n
It turned out that the problem wasn’t the cord, the network itself was overloaded so that at times the voice cut out, it was losing bits, sort of like a loose connection. Looking back, she really was correct that there was a problem, but it was much more complicated than she had thought. All along we were looking at the wrong thing.<\/p>\n
Once we found the right place to look for the problem – the overloaded network, we could fix it for good. High maintenance #3 was no longer high maintenance. 👍👍<\/p>\n","protected":false},"excerpt":{"rendered":"
Kate J. The guys had code words for some of the PITAs who frequently called the help desk. One lady, H.M.3 – high maintenance #3, kept asking for the cord replaced on her phone’s handset. I must’ve replaced it a half dozen times. It turned out that the problem wasn’t the cord, the network itself <\/p>\n (Read More…)<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[334,165,11,1],"tags":[1144],"class_list":["post-16106","post","type-post","status-publish","format-standard","hentry","category-datacomm","category-telecom","category-telephone","category-uncategorized","tag-high-maintenance"],"_links":{"self":[{"href":"https:\/\/rustybolt.info\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/16106","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rustybolt.info\/wordpress\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rustybolt.info\/wordpress\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rustybolt.info\/wordpress\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rustybolt.info\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16106"}],"version-history":[{"count":2,"href":"https:\/\/rustybolt.info\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/16106\/revisions"}],"predecessor-version":[{"id":16108,"href":"https:\/\/rustybolt.info\/wordpress\/index.php?rest_route=\/wp\/v2\/posts\/16106\/revisions\/16108"}],"wp:attachment":[{"href":"https:\/\/rustybolt.info\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16106"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rustybolt.info\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=16106"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rustybolt.info\/wordpress\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=16106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}